Description

At Westfield Landscape Management, we enjoying bring on new talent and excellent mindsets to the team to help push everyone forward.  If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest.  We’re looking for a Landscape Maintenance Account Manager to take on management for our residential tree service.

Here’s what you’d do:

• The Account Manager serves as the primary point of contact for a portfolio of landscape maintenance clients, building long-term relationships that promote client satisfaction, retention, and ancillary sales. This role is responsible for overseeing field operations.
  

• Account Manager is a proactive leader, has a strong work ethic and is a self-starter that enjoys interacting with the public and other employees. 

You’d be responsible for:

• Identify and pursue opportunities to sell Maintenance & Enhancement services to existing clients within the portfolio

• Develop accurate estimates and takeoffs for both new and existing clients as needed

• Deliver timely bid proposals and designs for enhancement projects.

• Generate referrals from existing client base and communicate leads to Business Developer

• Build and maintain strong long-term relations with clients, focusing on all pertinent points of contact

• Conduct regular site walkthroughs with clients to ensure quality and service expectations are met

• Lead and facilitate the resolution of client concerns or issues

• Ensure timely account renewals within the assigned client portfolio.

• Proactively assess and address site enhancement needs during visits

• Schedule regular site visits with the Operations Manager for quality reviews and to ensure client expectations are met

• Support hiring, training, and coaching of field crews for the assigned portfolio

• Promote and enforce safety policies and procedures

• Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and enhancement services

• Maintain proper account documentation and notes in the CRM system

• Monitor and maintain satisfactory accounts receivable levels

You’re a good fit if you have:

• Associate’s or Bachelor’s degree in a business-related field, or equivalent experience in a customer-focused service industry

• Minimum 3 years of experience in customer service, management, and leadership, preferably in the landscaping industry or local marketplace.

• Strong written and verbal communication skills

• Demonstrated leadership and coaching abilities

• Ability to foster collaboration and teamwork

• Operation of a computer and other office equipment/system

• Position is a combination of mobile and sedentary work; must be able to remain in a stationary position for long periods of time

• Customarily and regularly spends more than half of the time working away from Westfield’s places of business, walking job sites, selling and obtaining orders or contracts

• Ability to travel by car, train, and plane

• Position needs to be able to traverse uneven grounds and walk on job sites with clients and the branch team for periods of time